Privacy Policy

Last Updated: 09.01.2026

This Privacy Policy explains how Planna Pty Ltd (ABN: 678 557 161) ("we", "us", "our", "Planna") collects, uses, discloses, and protects your personal information when you use our website, platform, reports, and services ("Services").

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. INFORMATION WE COLLECT

We collect personal information that you provide directly to us and information that is automatically collected when you use our Services.

Personal Information You Provide:

Name, email address, phone number, and business details
Project information including property addresses, site plans, and development details
Payment and billing information
Account login credentials
Communications with our team including emails, chat messages, and support requests
Any other information you choose to provide when using our platform or requesting reports

Information Automatically Collected:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, features used)
Cookies and similar tracking technologies (see Section 9)
Location data (general location based on IP address)

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To Provide Our Services:

Generate town planning reports and documentation
Manage your account and subscriptions
Process payments and billing
Deliver reports via email or your dashboard
Provide customer support and respond to inquiries

To Improve Our Services:

Analyse usage patterns to enhance platform functionality
Develop new features and services
Conduct research and testing
Monitor and improve report quality

To Communicate With You:

Send service-related notifications and updates
Provide expert town planner support
Share educational content, webinars, and events
Send marketing communications (with your consent)

For Legal and Security Purposes:

Comply with legal obligations and regulatory requirements
Protect against fraud, unauthorized access, and security threats
Enforce our Terms of Trade and other agreements
Resolve disputes and investigate complaints

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We engage trusted third-party service providers to help us operate our platform and deliver our Services, including:

Payment processors and billing services
Cloud hosting and data storage providers
Email and communication platforms
Analytics and performance monitoring tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Town Planning Experts: Your project information is shared with our in-house team of qualified town planners who review and prepare your reports.

Third-Party Referrals: If you choose to engage with third-party consultants or services through our directory or referral program, we may share relevant project information with those providers. We are not responsible for how third parties handle your information once shared.

Council Submissions: Reports generated through our platform are intended for submission to local councils and planning authorities. You are responsible for submitting these reports, and we do not directly share information with councils unless you explicitly request this service.

Legal Requirements: We may disclose your information if required by law, court order, subpoena, or government authority, or to protect our rights, property, or safety, or that of others.

Business Transfers: If Planna is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

4. DATA SECURITY

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, loss, misuse, or disclosure.

Security Measures Include:

Encryption of data in transit and at rest
Secure server infrastructure and regular security updates
Access controls and authentication requirements
Regular security audits and monitoring
Staff training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Account information: Retained while your account is active and for a reasonable period afterward
Project and report data: Retained for the duration required to provide ongoing support and comply with legal obligations
Payment records: Retained in accordance with Australian tax and accounting laws (typically 7 years)
Marketing communications: Retained until you unsubscribe or request deletion

When personal information is no longer needed, we will securely delete or anonymize it.

6. YOUR RIGHTS AND CHOICES

Under Australian privacy law, you have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can request that we correct inaccurate or incomplete information.

Deletion: You can request deletion of your personal information, subject to legal retention requirements.

Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us.

Withdraw Consent: Where we rely on your consent to process information, you can withdraw consent at any time.

Complaint: You can lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information.

To Exercise Your Rights: Contact us at [Insert Email] or [Insert Phone Number]. We will respond to your request within a reasonable timeframe, typically within 30 days.

7. INTERNATIONAL DATA TRANSFERS

Your personal information may be stored and processed in Australia or other countries where our service providers operate. We ensure that any international transfers comply with Australian privacy law and that appropriate safeguards are in place to protect your information.

8. THIRD-PARTY LINKS AND SERVICES

Our website and platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

Types of Cookies We Use:

Essential Cookies: Required for platform functionality and security Required for platform functionality and security
Performance Cookies: Help us understand how users interact with our Services Help us understand how users interact with our Services
Functional Cookies: Remember your preferences and settings Remember your preferences and settings
Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness Deliver relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

10. CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

Your continued use of our Services after changes take effect constitutes acceptance of the updated Privacy Policy.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Planna Pty Ltd
Phone: (02) 7238 0808
Address: 165 Riley St, Darlinghurst NSW 2010, Australia

Office of the Australian Information Commissioner (OAIC):
If you are not satisfied with our response to your privacy concern, you may contact the OAIC:

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au